Policies
Grievance redressal
How to raise a complaint and how it is resolved.
Step 1: Contact support
Email support@litefinserv.com or use the contact form. We acknowledge every complaint and aim to resolve it quickly.
Step 2: Grievance Redressal Officer (Lite Finserv)
If you are not satisfied, write to the Grievance Redressal Officer of Teave Business Solutions Private Limited at grievance@litefinserv.com.
Step 3: Lender's Grievance Redressal Officer
For complaints about the loan itself, you may also write to the Grievance Redressal Officer of our RBI-registered NBFC lending partner, whose details are in your Key Fact Statement and on our lending partner page.
Step 4: RBI Ombudsman
If your complaint is not resolved within 30 days, or you are not satisfied with the reply, you may file a complaint under the Reserve Bank - Integrated Ombudsman Scheme at https://cms.rbi.org.in.
Last updated: 2 November 2026. Where this page and your loan documents differ, the Key Fact Statement and loan agreement issued by the lender prevail.