Return & refund policy

Returns are handled by the merchant under its return policy, shown before purchase. Refurbished phones have a 7-day return or replacement window for dead-on-arrival devices or devices that do not match their grade.

When a return is accepted, the merchant refunds the lender and the lender closes or adjusts your loan. Any amount you have already paid beyond what you owe is refunded by the lender to your bank account.

Independent of returns, you may exit the loan during the cooling-off period stated in your Key Fact Statement by repaying the principal and the proportionate APR, without penalty.

Write to support@litefinserv.com and we will coordinate between you, the merchant and the lender.