Refurbished quality & warranty policy
How we grade, check and stand behind every refurbished phone financed through Lite Finserv.
Grade definitions
Like New
Battery 90%+No visible marks. All functions 100%. Original or equivalent accessories.
Excellent
Battery 85%+Very light micro-scratches only, not visible at arm's length. All functions OK.
Good
Battery 80%+Visible light scratches or scuffs on the body, screen clean. All functions OK.
Fair
Battery 80%+Noticeable wear or dents on the body, minor screen marks that do not affect the display. All functions OK.
Mandatory checks
IMEI matches
The IMEI on the device matches the invoice.
Not blacklisted
Checked against the government stolen / blacklist registry.
No account lock
Not locked to a previous cloud, Google or FRP account.
No other finance
Not under another finance contract or device lock.
QC report
Multi-point test report and condition photos stored for every unit.
Written warranty
At least 6 months of seller warranty, written on the invoice.
What we never finance
- A phone with any functional fault.
- A phone with a replaced, non-genuine display that is not disclosed.
- A phone that fails the IMEI, blacklist or account-lock checks.
Warranty and returns
- Written seller warranty of at least 6 months, stated on the invoice.
- 7-day return or replacement for a dead-on-arrival device or a device that does not match its grade.
- Warranty claims are handled by the refurbisher; Lite Finserv support will help you raise and track a claim.